Contact Us - Send Us a Question

SDCI staff can answer your general or specialized questions and advise you on your specific project needs through one-on-one coaching via our Virtual Applicant Services Center.  

Please note: 

For your convenience, our Virtual Applicant Services Center can provide you with the help you need in the following ways. 

Email 

Fill out our help request form and an SDCI staff expert will email a response to you within 2 business days. 

Live Chat 

Answer some simple questions to tell us about your help needs, and we’ll connect you with the right SDCI staff expert to answer your question. SDCI staff are available to live chat with you during these hours: 

Monday         9:00 a.m. - 3:00 p.m.  
Tuesday       10:30 a.m. - 3:00 p.m. 
Wednesday   9:00 a.m. - 3:00 p.m. 
Thursday      10:30 a.m. - 3:00 p.m. 
Friday            9:00 a.m. - 3:00 p.m. 

Select the “Hi. Need help?” circle in the lower right of your screen to start your chat session. 

image showing chat icon in lower right of the webpage

Live Chat Tips: 

  • To be directed to a live person (instead of engaging with the Answer Bot), be sure to select “Chat with a staff expert” upon entering the chat. 
  • If you engage with the Article Bot to search help articles but don’t find the answers you need, select “Start Over,” then select “Chat with a staff expert” to be connected with a person who can help you. 
  • Wait times vary but may exceed 30 minutes. For shorter wait times, we recommend starting your chats Mondays from 9am - 2:30pm; Thursdays from 1pm - 2:30pm; Fridays from 11am - 2:30pm.
  • In case you get disconnected or don’t have time to wait after initiating a chat, don’t worry – any information you entered will automatically be saved as a ticket, and we will respond to you by email within 2 business days. 

Other Useful Resources  

For some questions, you can find answers more quickly via our website. Before reaching out to us, we recommend that you review some of the pages listed below, which address commonly asked questions: 

You can also contact Seattle Public Utilities' Development Services Office at SPU_DSO@seattle.gov for questions about your public water, drainage, or wastewater project requirements or status.