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Service Counter Reopened

The service counter located in Seattle Municipal Tower’s (SMT) 4th floor lobby is open to the public. Hours of operation are Monday through Friday from 8:30 am to 4 pm. Visit the walk-in payment center locations page for other openings and times. 

You can contact Seattle Public Utilities (SPU) by phone, email, or online forms. For 24-hour emergencies (water, sewer, or drainage), call (206) 386-1800.

Don't have time to talk? Send us your customer service questions online. You will be responded to within 3 to 5 business days.

For general questions or comments, please use Seattle's service request system.

Contact Information

Customer Service

Report a Problem


Garbage, Recycling, and Food & Yard Waste


Drainage and Sewer


Media Relations/Public Records




View the City of Seattle Phone Directory.


Public Utilities

Andrew Lee, General Manager and CEO
Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104
Mailing Address: PO Box 34018, Seattle, WA, 98124-5177
Phone: (206) 684-3000

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Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.