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Payment Plans

Payment plans are available to all customers, including residential, business, and property owners, regardless of income. With a payment plan, you can break up your past due balance into smaller amounts and pay over time and continue receiving your utility services. SPU will work with you to set up a plan that makes sense for your budget.

Can you pay your past due balance within 60 days?

Short-Term Payment Plan

You can set up a short-term payment plan for any Seattle Public Utilities or Seattle City Light account linked to your account on the Utility Services Website or by calling (206) 684-3000

Don't have a profile? Set one up today.

 

Do you need more than 60 days to pay your past due balance?

Long-Term Payment Plan

You can also set up a long-term payment plan with a Customer Service representative by calling (206) 684-3000.

If you are a tenant requesting a long-term payment plan, please have the property owner’s contact information (name, phone, and email address) available when you call to set up a long-term payment plan. 

 

Bill Assistance Programs

If you are a residential customer and meet income eligibility requirements, you may qualify for ongoing and emergency bill assistance, including: 

  • Utility Discount Program: Offers ongoing 50% bill discount on your water, sewer, and solid waste services from Seattle Public Utilities plus a 60% discount on Seattle City Light bills. 
  • Emergency Assistance: Offers up to $954 annually in immediate, emergency assistance to reduce their past due balance (distributed in two $477 credits).
  • Low Income Housing Water Assistance Program (LIHWAP): Provides emergency assistance up to $2,500 a year (water and sewer only) to income-qualifying households. 

Public Utilities

Andrew Lee, General Manager and CEO
Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104
Mailing Address: PO Box 34018, Seattle, WA, 98124-5177
Phone: (206) 684-3000
SPUCustomerService@seattle.gov

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Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.